The new “word of mouth” comes by way of reviews
It used to be that you would talk to a friend, family member or someone else about a service or product, but now “word of mouth” comes in the form of online reviews and social sharing.
If you have enough negative reviews or just one negative review that sounds truthful and accurate it will destroy your sales. On the other hand, if you have positive reviews, especially a lot of them, it has a positive impact on your sales.
Managing your online presence has to include managing your online reviews. Maintaining a positive brand image online is something a business must be proactive about. Any business online is vulnerable to negative press whether it is from a disgruntled customer or a competitor using negative press tactics.
We Acquire More Authentic Positive Reviews For You
Get you positive reviews through our automated multi-channel review acquisition campaigns.
Optimize review volume on Google, Yelp, Facebook and industry-specific review sites that matter to you.
Protect your reputation with a system that proactively catches and filters negative reviews.
We Monitor reviews and Listen to your customers
Alert everyone on your team who needs to know when new reviews are published on the Web
Respond from a central “Command Center” for reviews and keep track of issue statuses
Report on trends and ROI for reviews of yours and your clients’ businesses
We Amplify the voice of your positive customers
Stream latest and greatest positive reviews to show social proof in your website and channels
Share positive reviews as compelling and automated social media content
Showcase reviews in SEO-friendly markup on-site to drive visibility in search